Shipping

Returns & Refunds

We want you to be completely happy with your Nic’s order.

We take great care when packing every order and do our best to make sure your honey, honeycomb and soap leave Mt Nicholas in perfect condition. But occasionally, things can go wrong along the way.

Damaged or incorrect orders

If your order arrives damaged, faulty or isn’t what you ordered, please get in touch with us as soon as possible. We’ll do our best to sort it out quickly and fairly.

Please email us at info@nics.co.nz with your order number and a description of the problem. If your parcel or product has been damaged during delivery, we would appreciate a few photos of the packaging and the product. This helps us when following up with the courier.

If a replacement is needed, we will cover the cost of sending the replacement to you.

Refunds

If a refund is agreed, we will refund the purchase price of the affected product to your original payment method. Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are generally non-refundable unless the refund is due to an error on our part or the product arrived damaged or faulty.

Please contact us before sending anything back. We will let you know if the product needs to be returned and how to arrange this.

If you have any questions, concerns or feedback, please get in touch. We’re a small family business and are always happy to have a chat and help where we can.